Ten years

Our latest thinking on public services

Oliver Cappleman: I’ve learnt that… the ‘public service ethos’ is central.

Olly’s reflection: Over the last 10 years at MV I have learnt that the ‘public service ethos’ continues to be central to effecting real...

Oliver Cappleman

Apr 22, 20212 min read

Mark Bandalli: I've learnt that... strong relationships are essential in public services

Mark's reflection: Delivering public services through new and innovative delivery models usually requires some form of legal agreement...

Mark Bandalli

Apr 15, 20212 min read

Emmet Regan: I’ve learnt that… communication needs to be at the heart of everything we do

Emmet's reflection: I’ve been asked to reflect on my time and to think about a lesson or impression that has stayed with me. This was no...

Emmet Regan

Apr 8, 20211 min read

Micol Tedeschi: I’ve learnt that… public services are about the whole social economy

Micol's reflection: I have learnt that public services are about the whole social economy, not just the public sector. The work of the...

Micol Tedeschi

Apr 8, 20212 min read

Matt Carter: I’ve learnt that… partnerships are the bedrock of how the NHS works

Matt's reflection: During my time at MV, I have learnt that if your objective is to facilitate true and lasting partnerships, objectivity...

Matt Carter

Apr 6, 20211 min read

Will Carruthers: I’ve learnt that… uncertainty is a feature of public services

Will's reflection: Since I joined MV, as a company we’ve constantly been waiting for certainty. But, rather unhelpfully, the last two and...

Will Carruthers

Apr 1, 20212 min read

Jordan Binedell: I’ve learnt that… transformation is how you work with and win people round

Jordan’s reflection: I’ve learnt that transformation is not a technical exercise – it’s the engagement of the hearts and minds of all the...

Jordan Binedell

Mar 29, 20212 min read

Andrew Laird: I’ve learnt that… we must invest in our public services

Andrew's reflection I’ve been reflecting on why I’m so interested in public services – and why I care so much about public services....

Andrew Laird

Mar 26, 20211 min read

Alissa Davies: I’ve learnt that… strategy should never lose sight of the people using the service

Alissa’s reflection: I have learnt that when designing strategies, you should never lose sight of the people using public services. I’ve...

Alissa Davies

Mar 22, 20212 min read

Lily Mellen: I’ve learnt that… equality needs to be more than a word, it must mean real change

Lily’s reflection: I’ve learnt that equality needs to be more than a word, it must mean real change. Every decision made by public...

Lily Mellen

Mar 19, 20212 min read

Michael Wyatt: I’ve learnt that… empowering front-line staff is a powerful tool

Michael’s reflection: I’ve always felt like I can generate more change, and deliver positive outcomes for my community, if my superiors...

Michael Wyatt

Mar 15, 20212 min read

Laura Power-Wharton: I’ve learnt that… personalised services work best

Laura’s reflection: I’ve learnt not to make assumptions about service users, and that the best services are personalised. These points...

Laura Power Wharton

Mar 12, 20212 min read

David Fairhurst: I’ve learnt that… you need to build bridges between central and local government

David’s reflection: I have learnt that for the machinery of government to work, central government policy developers need to translate...

David Fairhurst

Mar 8, 20212 min read

Agata Miśkowiec: I’ve learnt that… it is important to bold and visionary, even in times of crisis

Agata’s reflection: During my time with MV, I have been privileged to work with some of the most inspirational public sector leaders I...

Agata Miśkowiec

Mar 5, 20212 min read

John Copps: I’ve learnt that… place should be at the centre of how we organise public services

John’s reflection: I’ve learnt how we all are attached to the place we live, and that this insight should be at the centre of how we...

John Copps

Mar 1, 20212 min read

Introduction to the personal reflections from Mutual Ventures’ team

To celebrate our tenth birthday, Mutual Ventures’ Managing Director Andrew Laird introduces a series of personal reflections from the...