Oliver Cappleman: I’ve learnt that… the ‘public service ethos’ is central.

Mark Bandalli: I've learnt that... strong relationships are essential in public services

Emmet Regan: I’ve learnt that… communication needs to be at the heart of everything we do

Micol Tedeschi: I’ve learnt that… public services are about the whole social economy

Matt Carter: I’ve learnt that… partnerships are the bedrock of how the NHS works

Will Carruthers: I’ve learnt that… uncertainty is a feature of public services

Jordan Binedell: I’ve learnt that… transformation is how you work with and win people round

Andrew Laird: I’ve learnt that… we must invest in our public services

Alissa Davies: I’ve learnt that… strategy should never lose sight of the people using the service

Lily Mellen: I’ve learnt that… equality needs to be more than a word, it must mean real change

Michael Wyatt: I’ve learnt that… empowering front-line staff is a powerful tool

Laura Power-Wharton: I’ve learnt that… personalised services work best

David Fairhurst: I’ve learnt that… you need to build bridges between central and local government

Agata Miśkowiec: I’ve learnt that… it is important to bold and visionary, even in times of crisis

John Copps: I’ve learnt that… place should be at the centre of how we organise public services

Introduction to the personal reflections from Mutual Ventures’ team

Our team's insights from 10 years of Mutual Ventures