

Oliver Cappleman: I’ve learnt that… the ‘public service ethos’ is central.
Olly’s reflection: Over the last 10 years at MV I have learnt that the ‘public service ethos’ continues to be central to effecting real...

Oliver Cappleman
Apr 22, 20212 min read


Mark Bandalli: I've learnt that... strong relationships are essential in public services
Mark's reflection: Delivering public services through new and innovative delivery models usually requires some form of legal agreement...

Mark Bandalli
Apr 15, 20212 min read


Emmet Regan: I’ve learnt that… communication needs to be at the heart of everything we do
Emmet's reflection: I’ve been asked to reflect on my time and to think about a lesson or impression that has stayed with me. This was no...

Emmet Regan
Apr 8, 20211 min read


Micol Tedeschi: I’ve learnt that… public services are about the whole social economy
Micol's reflection: I have learnt that public services are about the whole social economy, not just the public sector. The work of the...

Micol Tedeschi
Apr 8, 20212 min read


Matt Carter: I’ve learnt that… partnerships are the bedrock of how the NHS works
Matt's reflection: During my time at MV, I have learnt that if your objective is to facilitate true and lasting partnerships, objectivity...

Matt Carter
Apr 6, 20211 min read


Will Carruthers: I’ve learnt that… uncertainty is a feature of public services
Will's reflection: Since I joined MV, as a company we’ve constantly been waiting for certainty. But, rather unhelpfully, the last two and...

Will Carruthers
Apr 1, 20212 min read


Jordan Binedell: I’ve learnt that… transformation is how you work with and win people round
Jordan’s reflection: I’ve learnt that transformation is not a technical exercise – it’s the engagement of the hearts and minds of all the...

Jordan Binedell
Mar 29, 20212 min read


Andrew Laird: I’ve learnt that… we must invest in our public services
Andrew's reflection I’ve been reflecting on why I’m so interested in public services – and why I care so much about public services....

Andrew Laird
Mar 26, 20211 min read


Alissa Davies: I’ve learnt that… strategy should never lose sight of the people using the service
Alissa’s reflection: I have learnt that when designing strategies, you should never lose sight of the people using public services. I’ve...

Alissa Davies
Mar 22, 20212 min read


Lily Mellen: I’ve learnt that… equality needs to be more than a word, it must mean real change
Lily’s reflection: I’ve learnt that equality needs to be more than a word, it must mean real change. Every decision made by public...

Lily Mellen
Mar 19, 20212 min read


Michael Wyatt: I’ve learnt that… empowering front-line staff is a powerful tool
Michael’s reflection: I’ve always felt like I can generate more change, and deliver positive outcomes for my community, if my superiors...

Michael Wyatt
Mar 15, 20212 min read


Laura Power-Wharton: I’ve learnt that… personalised services work best
Laura’s reflection: I’ve learnt not to make assumptions about service users, and that the best services are personalised. These points...

Laura Power Wharton
Mar 12, 20212 min read


David Fairhurst: I’ve learnt that… you need to build bridges between central and local government
David’s reflection: I have learnt that for the machinery of government to work, central government policy developers need to translate...

David Fairhurst
Mar 8, 20212 min read


Agata Miśkowiec: I’ve learnt that… it is important to bold and visionary, even in times of crisis
Agata’s reflection: During my time with MV, I have been privileged to work with some of the most inspirational public sector leaders I...

Agata Miśkowiec
Mar 5, 20212 min read


John Copps: I’ve learnt that… place should be at the centre of how we organise public services
John’s reflection: I’ve learnt how we all are attached to the place we live, and that this insight should be at the centre of how we...

John Copps
Mar 1, 20212 min read


Introduction to the personal reflections from Mutual Ventures’ team
To celebrate our tenth birthday, Mutual Ventures’ Managing Director Andrew Laird introduces a series of personal reflections from the...

Andrew Laird
Feb 28, 20211 min read


Our team's insights from 10 years of Mutual Ventures
This year we are celebrating Mutual Ventures’ tenth birthday. During that time we’ve learnt a huge amount and had a lot of fun working...

Mutual Ventures
Feb 28, 20211 min read