In a previous article, I explored how public service leaders should understand AI, the opportunities and risks it presents and also the danger of using it simply to make existing arrangements more efficient. In this article I argue that you should start with the change people need from public services, and then make AI earn its place in delivering it. Plenty of people are saying this – these are just some ideas on how you might actually do it. The biggest challenge is not sim

This episode of Radical Reformers is very timely. We have just had John Healey's first budget - but the focus has very quickly shifted to the imminent arrival of the Government's "Re-wiring the State" white paper. I am joined by Jonathan Werran, Chief Executive of Localis, an independent not-for-profit think tank focused on localist ideas. They explore what Rewiring the (local) state should mean for communities against a backdrop of local government reorganisation and devolut

Newborn care proceedings reveal a wider challenge at the heart of public services: too often, support is designed around organisational responsibilities and service pathways rather than the lived experiences of the people who are moving through them. In this article, Luke Bevir explores why improving outcomes for babies requires a greater focus on supporting mothers before, during and after care proceedings and what this tells us about person-centred service design. Across ch