Report: AI Adoption in Public Services: What’s Working, What Isn’t, and Why It Matters
- Mutual Ventures
- 52 minutes ago
- 2 min read
We are delighted to launch our new report exploring how AI is already impacting public services and what can be done to ensure adoption makes a real difference.
Based on interviews, survey responses, and case studies from the public sector, the report explores the real state of AI adoption, cutting through the hype to understand what’s working and what leaders need to put in place to make AI safe, ethical and genuinely impactful.
This report is designed to give leaders clarity: what can AI do, what it is doing, and what needs to change for the sector to move from experimentation to strategic, long‑term adoption.
In the report, we explore:
The five essential conditions that enable safe, strategic and meaningful adoption
Case studies from housing, health, children’s services and national government that show where AI is already making a difference
The barriers holding organisations back, from legacy systems and resource constraints to procurement friction and unclear accountability
Insights from professionals experimenting with AI in their day‑to‑day roles, sharing what excites them, what worries them, and what support they need next
Watch our launch webinar
To launch the report, we hosted a webinar exploring themes of why the initial expectation around AI has failed to meet the reality that many experience in the sector, the national guardrails emerging around AI, and the practical enablers that support safe and responsible adoption.
Ross Murray and Yannick Mitchell, we were joined by two excellent speakers:
Julia Yong, Public Sector Transformation Adviser, Leading AI
Oliver Bruff, Researcher, Ada Lovelace Institute.
Watch below:
If you’d like to discuss the content of our report or what it might mean for your organisation, please contact yannick.mitchell@mutualventures.co.uk and ross.murray@mutualventures.co.uk
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