Radical Reformers Revisited: Relational Working with Gary Wallace, Plymouth City Council

Last year, I sat down with Gary Wallace from Plymouth City Council for a conversation that challenged some of the biggest assumptions in public service delivery.

As local authorities continue to face increasing demand, financial pressures and the need to deliver better outcomes with limited resources, many of the ideas Gary shared feel as relevant today - so we are bringing back this episode!

Gary explores why traditional New Public Management approaches often fall short, and makes a compelling case for relational working, systems thinking and Human Learning Systems as a better way to create meaningful change.

We could all do with a bit of practical optimism right now. Gary’s message isn't that we need to wait for wholesale system reform. It's that change starts with how we work every day. And as he says, "Even if you can't change the way your service works, you can change the way you work as an individual."

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