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Healthwatch Business Development Masterclass – Oct 16th and 17th

Updated: Apr 6

In partnership with Patient Public Involvement (PPI) Solutions, Mutual Ventures are running a two day Healthwatch Business Development Masterclass.


Mutual Ventures and PPI Solutions have previously worked together to develop the award winning Staffordshire and East Sussex Healthwatch social enterprises.


When – October 16th and 17th. Where – Happy London, Cityside House, 40 Adler Street. London E1 1EE. Time – 10.00 – 4.30 


Patient and Public Involvement and Mutual Ventures are leading this timely Masterclass. Day 1 will focus on diagnosing your current situation and assessing your readiness for business development with Day 2 focusing on understanding your potential customers as well as learning about creating a strong commercial offering.


Day 1 – Readiness for business development

  1. Understanding readiness for business development: looking at governance and operational structures that help and hinder

  2. Understanding key components of a Healthwatch business development plan

  3. Healthwatch, business development and independence: identifying your core Healthwatch offer and what the business development opportunities are beyond that

  4. Completing a PESTLE analysis to understand the current context

  5. Looking at Competition Vs Collaboration

  6. Stakeholder influence in the context of Healthwatch business development


Day 2 – Commercial Awareness

  1. Understand the customer, what they want, how happy they are, how to provide outstanding service

  2. Identify and assess new market opportunities & gaps in the market (opportunity development and assessment)

  3. Understand how to create an atmosphere for innovation

  4. Understand how to trial new services or approaches & quickly assess the potential

  5. Understand how to bid for and win new work, and build resilience (you won’t always be successful)


Who is it for?

This Masterclass will be of value to anyone who is thinking about Business Development opportunities for Healthwatch.


Booking Instructions

Cost is £395 + vat for the two days including lunch


Email info@mutualventures.co.uk to register