Mutual Ventures

Case studies

Building control services – Elmbridge Borough Council

Elmbridge BC

In late 2013, Mark Webb, the Building Control Manager from Elmbridge Borough Council contacted Mutual Ventures for support in assessing the best future delivery model for the Building Control Service. His desire to assess the options available to the service was in response to the increasing levels of competition in the market place, mainly as a result of the growing numbers of private-sector Approved Inspectors.  In addition to this, with trading restrictions limiting the ability of in-house services to operate outside of LA boundaries and develop new income streams, the service was unable to move quickly to meet the changing demands of customers.

Mutual Ventures worked closely with Mark and his team, and stakeholders within the Council, to conduct an Options Appraisal.  The resulting report was submitted to the Council in March 2014 recommending that the service become a Public Service Mutual (PSM). Subsequently the Council agreed that the PSM option should be explored further, and applied to the Cabinet Office’s Mutual Support Programme (MSP) for funding to create the new organisation.  Mutual Ventures were appointed and worked with Mark and his team to develop a five year business plan, financial model and transition plan.  We are currently support Mark through the transition and go-live phase.

Oliver Cappleman, Mutual Ventures Director: “Mark and his team are passionate about the service they deliver, and were determined to find a viable and sustainable way of delivering it in the future.  We worked closely with the the team and key stakeholders within the Council to ensure that the results of the options appraisal were transparent, objective, and could be agreed by all.  Since then, we have supported Mark and his team through the business planning and transition planning phases, including the usual challenges of establishing a new organisation, and I’m excited to see them spin- out and develop their already outstanding service.”

Mark Webb, Building Control Manager:  “The quality of the support provided was excellent. The Mutual Ventures’ consultants took time to get to know us and modified their approach in response to our needs. The options appraisal produced was very well received and resulted in an extremely successful outcome. I would have no reservation in recommending Mutual Ventures to any Authority looking to explore alternative delivery models.”